Thank you for choosing to be part of our community at CallOnTheGo Corporation ("CallOnTheGo," "we," "us," or "our"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile applications, and related services (collectively, the "Services"). Please read this Privacy Policy carefully.
1. Data Controller
CallOnTheGo Corporation is the data controller responsible for your personal data under this Privacy Policy. Our principal place of business is located at 450 W Surf, Chicago, IL. If you have any questions about this policy or our data practices, please contact our Privacy Team at privacy@callonthego.com.
2. Information We Collect
We collect information to provide and improve our Services, communicate with you, and ensure platform security and compliance. The categories of information we collect are described below.
2.1 Information You Provide Directly
When you register for an account, submit forms, or contact us, you may provide:
- Account Information: Name, email address, phone number, business name, job title, and password
- Payment Information: Credit card numbers, billing address, and transaction details (processed securely through PCI-DSS compliant payment processors)
- Profile Data: Sales preferences, call volume estimates, and product interests
- Support Data: Information you provide when contacting support, including inquiry content and correspondence history
- Communication Data: Information you provide when responding to surveys, participating in promotions, or otherwise interacting with our Services
2.2 Information Collected Automatically
When you access our Services, we automatically collect certain technical information, including:
- Device Information: IP address, browser type, operating system, device identifiers, and mobile network information
- Usage Data: Pages visited, features used, time spent on the platform, clickstream data, and interaction patterns
- Location Data: General geographic location derived from IP address or, with your consent, precise location from mobile device GPS
- Call and Communication Data: Call logs, dialing patterns, call durations, and campaign performance metrics generated through your use of our auto-dialer platform
- Error and Performance Data: Crash reports, performance metrics, and diagnostic information
2.3 Information from Third Parties
We may receive information about you from third-party sources, including:
- Business partners and affiliates
- Marketing and analytics providers
- Payment processors
- Customer relationship management platforms integrated with our Services
3. How We Use Your Information
We process your personal data for the following purposes and legal bases:
- Service Delivery: To create and manage your account, process transactions, and deliver the auto-dialer and related services you requested (performance of contract)
- Customer Support: To respond to your inquiries, troubleshoot issues, and provide technical assistance (performance of contract)
- Service Improvement: To analyze usage patterns, debug issues, and enhance our platform features and user experience (legitimate interest)
- Marketing Communications: To send you updates, promotional offers, and relevant content. You may opt out at any time via the unsubscribe link in our emails (consent or legitimate interest)
- Billing and Payments: To process payments, prevent fraud, and maintain accurate billing records (performance of contract)
- Security and Compliance: To verify identity, screen for misuse, enforce our Terms of Service, and comply with legal obligations (legal obligation or legitimate interest)
- Legal Compliance: To comply with applicable laws, regulations, and legal processes (legal obligation)
4. Information Sharing and Disclosure
We do not sell your personal information. We may share your data only in the following circumstances:
4.1 Service Providers and Processors
We share data with trusted third-party vendors who perform services on our behalf, including payment processing (Stripe), cloud hosting (reputable providers), email delivery, customer support tools, and analytics providers. These processors are contractually obligated to protect your data and use it only for the purposes we specify.
4.2 Legal and Regulatory Compliance
We may disclose your information to government authorities, regulators, or law enforcement when required by law or when we believe in good faith that such disclosure is necessary to protect our rights, your safety, or the safety of others.
4.3 Business Transfers
If CallOnTheGo is involved in a merger, acquisition, financing, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.
4.4 Aggregated and De-identified Data
We may share aggregated, anonymized, or de-identified data for research, marketing, or other legitimate business purposes where such data cannot reasonably be used to identify you.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting obligations. Specifically:
- Account Data: Retained while your account is active and for a reasonable period thereafter for legal and accounting purposes
- Call Logs: Retained in accordance with TCPA and FCC record-keeping requirements, typically for at least two years
- Consent Records: Retained indefinitely to demonstrate compliance with TCPA and applicable state laws
- Payment Data: Retained in accordance with applicable financial regulations, typically for seven years
- Marketing Data: Retained until you withdraw consent or request deletion
6. Data Security
We implement industry-standard technical and organizational security measures to protect your personal information, including:
- Encryption of data in transit (TLS 1.2+) and at rest (AES-256)
- Regular security assessments and vulnerability scanning
- Access controls and multi-factor authentication for our systems
- Secure data centers with redundant infrastructure
- Employee security awareness training and confidentiality obligations
- Incident response and breach notification procedures
While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but make every reasonable effort to protect your data using industry-standard safeguards.
7. Your Privacy Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
7.1 General Rights
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete personal information
- Deletion: Request deletion of your personal information in certain circumstances
- Restriction: Request restriction of processing of your personal information
- Data Portability: Request transfer of your personal information to another service provider in a structured, machine-readable format
- Objection: Object to processing of your personal information based on legitimate interests
- Withdraw Consent: Withdraw consent at any time where we rely on consent to process your information. This will not affect the lawfulness of processing prior to withdrawal.
7.2 California Privacy Rights (CCPA/CPRA)
If you are a California resident, you have the right to know what personal information we collect and sell, to request deletion, and to opt out of the sale of personal information. We do not sell personal information. To exercise your California privacy rights, submit a verifiable request to privacy@callonthego.com.
7.3 European Privacy Rights (GDPR)
If you are located in the European Economic Area, you have additional rights under the GDPR, including the right to lodge a complaint with a supervisory authority, the right to withdraw consent, and protections against automated decision-making.
7.4 Exercising Your Rights
To exercise any of these rights, contact us at privacy@callonthego.com. We will verify your identity and respond within the timeframe required by applicable law (typically 30 days).
8. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. For more details about the specific cookies we use and how to manage them, please review our Cookie Policy (available upon request). You can manage cookie preferences through your browser settings. Note that disabling cookies may limit some functionality of our Services.
9. International Data Transfers
CallOnTheGo operates primarily in the United States. Your personal information may be transferred to and processed in countries other than your country of residence, which may have different data protection standards. For users in the European Economic Area, we ensure appropriate safeguards are in place for such transfers, including adequacy decisions and standard contractual clauses where applicable.
10. Children's Privacy
Our Services are directed to businesses and adult professionals. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have inadvertently collected personal information from a minor, we will take steps to delete such information promptly.
11. Third-Party Links
Our Services may contain links to third-party websites, applications, or services that are not owned or controlled by CallOnTheGo. We are not responsible for the privacy practices or content of such third parties. We encourage you to review the privacy policies of any third-party services you access.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. We will notify you of material changes by posting the updated policy on our website with a revised "Last Updated" date. We encourage you to review this policy periodically. Your continued use of the Services following any changes indicates your acceptance of the updated policy.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Privacy Officer: privacy@callonthego.com
Mailing Address: CallOnTheGo Corporation, 450 W Surf, Chicago, IL
Phone: (888) 453-6006
We take privacy seriously and will respond to your inquiry promptly.