Call centers have to depend on speed and efficiency to ensure that that they offer better customer service and to ensure that they become more productive and competitive. Manual calling of numbers, even with a team of telecallers, cannot match the speed and efficiency of an auto dialer service. Auto dialer services are a relatively new technology that has redefined the way call center executives function. Prior to this new technology call center executives were able to make 50 to 60 calls per day, at most. The reason for this was quite simple. The call center executive had to dial each number and wait for response. If there was no response that meant a loss of 2-3 minutes per call. The arrival of the auto dialer has solved this problem to a great extent.
The auto dialer uses software that is unique and does the job more efficiently and professionally. It also has the ability to auto dial the numbers without any manual intervention. The software is linked to the database, which has the telephone numbers of various customers, picks up each number individually and starts dialing the numbers one by one. If there is on answer from any individual number the software automatically goes to the next number without wasting time. This removes a lot of the time that was wasted in a manual environment. This software also has some other unique and helpful features such as generating end-of-day status reports that help the call center executives plan the next day activities. It also has the ability to redial those numbers which were could not be initially reached.
This software has gone a long way toward enabling call center employees to concentrate more on productive calls instead of wasting time on reaching unavailable customers. It has been found that this particular software has resulted in the increase of productivity by more than 100%. That goes a long way toward increasing the overall profitability and revenue generation of any organization that uses auto dialers.